FREQUENTLY ASKED QUSTIONS

Are there things I cannot put in the trailers?

• Unfortunately, yes. Due to certain Environmental and Legal requirements below is a list of most of the items we are not allowed to carry, move or dispose of in our trailers. This is not a comprehensive list, if you have any questions please contact us and ask. We cannot dispose of refrigerators, AC units or freezers unless they have been tagged as “purged”. We cannot transport compressed fuel containers, firearms, explosives, incendiary devices, fireworks, Asbestos, tires, batteries, paint, chemicals of any sort, railway ties, biological or hazardous waste.

Can you transport livestock?

• At this time we are unable to transport livestock or provide trailers for this purpose as we currently do not have them available. Please check back with us at a later date as we are continuously adding new trailer styles to our fleet. If you have a livestock/horse trailer that you need towed or transported please contact us for a custom hauling quote.

How do I load a Trailer Properly?

• The general rule is you put the heaviest things between the tires. Our enclosed trailers have axles towards the rear, therefore you load all your boxes and light things first, then load the heavier items at the end. When loading the dumper trailer the axles are in the middle, so the bulk of the load should be in the middle. Loading trailers in this way makes it safer for the driver, safer for other drivers on the road and safest for all your belongings.

Do you charge a deposit for renting a trailer?

• Yes. Most standard rentals require a $500 deposit. Deposits are due no later than the time of delivery. The cost of the rental and disposal (when applicable) will be taken out of this deposit and the remainder will be refunded same day provided there is no damage to the trailer while in your possession. Weekly or monthly rental deposits will vary.

How much stuff can you get in a dump trailer?

• Our standard dumper trailer measures 6 ft wide, 10 ft long with 2 ft tall sides. 120 cubic feet is the total space available inside the trailer. Total weight cannot exceed 3.5 Tons.

How much stuff can you get in an enclosed trailer?

• Our most common box trailer is a 16 ft wedge nose. Its interior dimensions are approx. 7 ft wide, 16 ft long and 6 ft tall. The “wedge” is approx. 2 ft long, meaning the front two feet narrow to a triangle. This gives you a total of 630 Cu ft. of storage space, or enough to move a 2 bedroom apartment. Total weight cannot exceed 7000 lbs.

Can I pick up a trailer and tow it myself?

• All of our trailers are commercial grade and require specific towing and certification requirements. This is true of most large or heavy duty trailers. Because of this we are unable to allow the general public to use our trailers on their personal vehicles. We are constantly adding trailers to our fleet, and this may be a possibility in the future. Our Commercial clients are able to use our trailers with proper insurance and commercial inspections.

How do I pay for my trailer?

• We accept cash, e transfer, PayPal and Credit Card. Full deposit payment is due no later than the time of trailer delivery. We return the remainder of your deposit to you when we pick up the trailer at the end of the rental. Due to Credit Card processing times, these refunds may take up to 5 business days to appear on you credit card statement.

How long can I keep the trailer?

• Our rental periods are based on a 24 hour period. Please let us know if you suspect you will need it longer at time of booking. Extensions are available for an extra charge but based on availability. We reserve the right to refuse last minute extensions.

Where can you park the trailer?

• We can park the trailer wherever is most convenient for you within reason. Our drivers will help you figure out the best place for delivery. Usually, it’s in the driveway, in front of the garage or on the side of the house.

Will it do damage to my driveway?

• Extreme care is always taken not to damage the driveway or property when picking up or delivering trailers. Wood blocks are used under jack posts while the trailer is parked and wheel chocks may be used to prevent any movement during loading. If you want the trailer put in a location where a tight turn is required it may leave black tire marks on the driveway. These can be easily be removed with a pressure washer and do not damage the asphalt or the surface of the driveway.

How soon can I get a trailer?

• If we have the trailer currently available we can deliver as soon as the same day. The more advanced notice we get of your requirements the easier it will be for us to accommodate your particular situation. Most residential customers can book one day and have it delivered the next day.

What if I fill the trailer and I have more work to do?

• Call us when the trailer is full and we will come and empty it for you. We will return the empty trailer back to you in as soon as an hour. There is an additional fee for this service.

What time will I get the trailer?

• That is entirely up to you. Our operating times are between 7:30 am and 7:30 pm. If you give us a time you would like the trailer delivered or picked up, we will make our best efforts to accommodate.

Can you pickup and deliver landscape material for me?

• Absolutely! If you order from your local building supply store we will gladly pickup your prepaid order and deliver exactly where you want it.

Can you put the trailer in the back alley?

• There are areas of Hamilton and the surrounding area that have back alleys. By default we will consider these to be a NO delivery zone. However, we will review this on a per-incident basis only after the driver has looked at the location and determined if they can safely deliver and pick up the trailer from that location. ALWAYS have an alternative location where we can place the trailer.

Can you put the trailer on the street?

• No. Currently due to insurance regulations our trailers must be placed on the privately owned property of the customer we are providing the service for, or an authorized representative of the owner of the property, to park the trailer there.

Can you put the trailer on my lawn?

• We can park the trailer wherever is most convenient for you, however, some municipalities require permits or special permission to park vehicles on landscaped areas. You will have to check if your municipality will allow this.

Do you have loading ramps for the trailers?

• Yes. Some of our trailers have doors that open down into ramps while others require additional ramps to be brought along. Please let us know at time of booking what you plan to load so that we can make sure you get the best trailer, and ramps, for the job.

Can you move big things for me?

• Absolutely! We have this as a special service. We have trailers available for a wide range of moves. Contact us and we can work out the details.

Still have questions? Give us a call and we’ll clear them up or you.